Accepted Workshop at the tcworld conference 2014
14/11/12 & 13 “INF10 – Technische Dokumentation und Service – gemeinsam den Wartungsprozess gestalten. by Karsten Schrempp and Eddie Mönch.
Smart Service
Speaker at the Field Service Europe 2014:
14/10/21: Effective Knowledge Management In Action: Transforming Field Service Into Smart Service